Delivery Information
Please note that The Shop and Chuan Spa Products can only be delivered within New Zealand. If your gift is intended for outside New Zealand, please use the E-voucher option.
DISPATCH INFORMATION
Working days are Monday to Friday of any week excluding any public holidays. Products ordered before 1pm from Monday to Friday will be issued and dispatched on the same (working) day. Products ordered after 1pm, will be issued and dispatched on the following (working) day. If a Product is ordered after 1pm on a Friday, over the weekend or on a public holiday, it will be issued and dispatched on Monday or the next working day.
DELIVERY METHODS
The following delivery options are available to customers ordering Products in New Zealand. Please note that the below delivery targets are a guide only and neither Cordis Auckland nor their carrier agents can guarantee delivery within these timescales. Delivery to and from rural and remote areas may take longer:
NZ CourierPost (Shop Products)
In addition to dispatch times, please then allow two to three (2 to 3) working days for the Products to be delivered by New Zealand CourierPost.
Deadline Courier (Spa Products)
In addition to dispatch times, please then allow at least one 2 to 3 days for the Products to be delivered by Deadline Courier. A physical address must be provided.
Door to Door Delivery (Dream Bed Products)
Cordis Dream Bed Products are delivered door to door by the Manufacturer. All Dream Bed Products are manufactured to order and the production lead time will vary from time to time depending on circumstances. The production availability date can only be confirmed once the order has been paid for and placed with the Manufacturer. Any delivery access issues for the delivery trucks should be advised when placing orders. Should you not receive your item or wish to contact Cordis, Auckland at any stage, please email The Shop team at cdakl.theshop@cordishotels.com.
DELIVERY SUPPLEMENTS
- Deadline Couriers, Chuan Spa Products (2 to 3 days, tracked) - $25
- NZ CourierPost, The Shop Products (2 to 5 days, tracked) - $25
- Door to Door (Freighted by Manufacturer), Cordis Dream Bed Products Only - $100